Shipping Policy
To ensure a smooth and hassle-free process, please familiarize yourself with our shipping policy outlined below.
Shipping Timeframes
At Kynesso, we strive to process all orders promptly and efficiently. Our goal is to have your order ready for shipment within 3-4 business days from the time of purchase. Our products are shipped from our facility located in the USA to destinations worldwide. For customers within the USA, you can expect your order to arrive within approximately 3-5 business days from the date of shipment. Please note that shipping times may vary depending on the destination and customs procedures.
Shipping Fees
To simplify the shipping process and provide transparency, we offer a flat rate shipping fee. For orders shipped within the USA, the shipping fee is $6.99. This flat rate applies regardless of the size or weight of your order. We believe in fair and affordable shipping costs, allowing you to enjoy your shopping experience without any surprises.
Please note that at this time, we only ship within the USA and do not offer international shipping options. We apologize for any inconvenience this may cause.
Order Tracking
Once your order is shipped, you will receive an email containing a tracking number. This tracking number allows you to monitor the status and progress of your shipment. Please note that for international orders, tracking information may be limited once the package leaves the USA.
Lost or Delayed Shipments
If your order is lost or significantly delayed during transit, please contact us at support@kynesso.com as soon as possible. We will work closely with the shipping carrier to investigate the issue and find a satisfactory solution. Should your shipment be determined lost, we will offer you a refund or a replacement item, according to your preference.
Address Changes
If you need to make changes to the shipping address for your order, kindly notify us at support@kynesso.com as soon as possible. While we will make every effort to accommodate your request, please note that address changes may not be possible if the order has already been shipped.
Multiple Shipments
In certain cases, we may need to split your order into multiple shipments if some items are out of stock or need to be shipped from different locations. Rest assured, you will not incur any additional shipping fees for multiple shipments.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to us at support@kynesso.com. We are always here to assist you.